Delivery Information

Wholesale Direct delivers wholesale orders across the UK mainland using DPD.

We aim to make delivery fast and straightforward, with clear delivery charges and tracking information provided throughout the order process.

Delivery Charges

Prices shown are exclusive of VAT

Orders under £100: £6.95

Orders £100 and over: FREE

There is no minimum order value to place an order.

Your applicable delivery charge will be shown during checkout before you complete your order.

UK Mainland Delivery

We currently deliver to UK mainland addresses only.

We do not currently deliver to:

• Channel Islands
• Northern Ireland
• Scottish Highlands
• Scottish Islands
• Isle of Man
• Republic of Ireland

We may expand our delivery coverage in the future.

Dispatch & Delivery Times

Our average delivery time is 2–3 working days from the time you place your order.

Orders placed by 12:00 noon will normally be dispatched on the following working day via a next working day delivery service.

This means an order placed before 12:00 noon should normally arrive within 2–3 working days of the order being placed.

Bank Holidays

Our warehouse does not currently operate on UK bank holidays.

Orders placed around bank holidays may therefore take an additional working day to process and deliver.

Delivery Service

Our standard delivery service is provided by DPD.

Orders are normally delivered on the next working day after dispatch, Monday to Friday.

On the day of delivery, DPD will provide a one-hour delivery window by text message and/or email.

Larger Orders

Orders with a value of more than £500 may be delivered using a pallet network rather than DPD.

If your order is going to be sent by pallet, we will contact you beforehand to let you know.

Delivery Days

Our standard delivery service operates Monday to Friday.

Saturday delivery is not currently part of our standard service.

Tracking Your Order

You will receive your tracking details once your order has been packed and the delivery label has been created.

You may also receive delivery updates by email and/or text message, including your expected delivery window.

Delivery to Your Address

Please make sure your delivery address and contact details are correct when placing your order.

Someone may need to be available to receive your delivery. A signature or identification check may also be required for certain deliveries, including orders containing age-restricted products.

Age-Restricted Goods

Some products sold through Wholesale Direct may be age-restricted.

Where an order contains age-restricted goods, an ID check will be required upon delivery.

You must be able to provide valid identification at the time of delivery. If the required identification cannot be provided, the goods may not be handed over.

Failed Deliveries

If DPD is unable to complete your delivery, they will leave a card or send a notification explaining what happens next.

A second delivery attempt will normally be made on the next working day.

If the second attempt is unsuccessful, a third attempt will normally be made on the following working day.

If delivery cannot be completed after three delivery attempts, the order will be returned to us.

If an order is returned to us because delivery could not be completed, an additional charge may be applied to reschedule the delivery or deducted from any refunds you receive.

Damaged Deliveries

Please check your order and packaging when it arrives.

If your goods have been damaged in transit, please contact us within 14 days of delivery.

Please provide:

• Your order number
• The product code(s) affected
• Details of the damage
• Photographs of the damaged goods and packaging, where possible

Contact our Customer Service team at:

customerservice@wholesaledirect.co.uk

We will review the issue and advise you on the next steps.

Missing or Incorrect Items

If your order is missing items or you have received an incorrect product, please contact us within 5 working days of delivery.

Please provide your order number and details of the affected product(s) so that we can investigate and resolve the issue.

Email: customerservice@wholesaledirect.co.uk

Split Deliveries

Wholesale Direct does not currently split orders into separate deliveries.

Your order will normally be dispatched as a single consignment.

If there is an issue that prevents your complete order from being dispatched together, we will contact you to discuss the available options.

Need Help With Your Delivery?

If you have a question about your delivery or an existing order, our Customer Service team can help.

Email: customerservice@wholesaledirect.co.uk
Phone: 01226 664792

Our Customer Service opening hours are:

Monday to Friday: 8:30 am – 5:00 pm

We are closed on UK bank holidays.

For more information, see our FAQs or Contact Us page.