FAQS

No. There is no minimum order value, so you can order the products you need without having to reach a set spend.

Orders under £100 are charged at £6.95. Orders of £100 or more receive free delivery. The £100 threshold is calculated excluding VAT.

Our standard service normally delivers on the next working day after dispatch, Monday to Friday. Overall delivery is normally around 2–3 working days from placing your order. Delivery times are estimates and may be affected by bank holidays, carrier disruption, adverse weather or other circumstances outside our control.

We currently deliver to UK mainland addresses only. We do not currently deliver to Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Man or Republic of Ireland.

Products are sold by the carton. The carton quantity is clearly shown on each product page, so you can see how many units you are buying before placing your order.

No. You can create an account or check out as a guest without a VAT number.

No. You can either create a Wholesale Direct account or use our guest checkout. You don't need to register an account before placing an order.

Orders are considered firm once accepted by Wholesale Direct and cannot be amended. We do not accept cancellations or returns of unwanted goods after an order has been accepted. Please check your products, carton quantities, delivery details and pricing carefully before completing your order.

Only products available for immediate dispatch can be purchased. Wholesale Direct does not currently offer products on a pre-order basis. You can click 'Email me when back in stock' without commitment to sign up to our newsletter

Yes. You can place an order without creating a Wholesale Direct account.

Yes. We can ship orders directly to an Amazon FBA prep provider. You'll need to provide the relevant delivery information when placing your order.

No. Wholesale Direct is designed primarily for business and organisational customers purchasing goods for trade, business, craft or professional purposes; however, anybody can purchase bulk cartons of products from our site.

Yes. You'll receive an automated acknowledgement email confirming that we've received your order. This acknowledgement confirms receipt of your order but does not mean that the order has been accepted. Your order becomes a contract when Wholesale Direct accepts it and begins processing it for dispatch.

Prices are shown excluding VAT as standard. VAT will be added at the applicable rate during checkout. You can also change the website view to display prices including VAT.

We work to keep stock information up to date, but stock levels can change continually. Availability is not guaranteed until your order has been accepted. If a product becomes unavailable after you place an order, we'll contact you and may cancel the unavailable item or, with your agreement, offer an equivalent replacement.

A customer account allows you to manage your account details and access your order history, invoices and account features whenever you like.

You must create an account to purchase age restricted items. An ID check will be required upon delivery. You must be able to provide valid identification when the order is delivered. If the required identification cannot be provided, the goods may not be handed over.

Please contact us within 5 working days of delivery with your order number and details of the missing product. We'll investigate the issue and advise you on the next steps.

We currently accept Visa, Mastercard, Maestro and PayPal.

Contact our Customer Service team at customerservice@wholesaledirect.co.uk, and we'll help with website and account support.

Payment is made during checkout. No credit accounts are available on Wholesale Direct.

Saturday delivery is not currently part of our standard delivery service.

You can provide your delivery address during checkout. Please make sure the address and contact details are complete and accurate, as we cannot accept responsibility for delays or additional costs caused by incorrect delivery information.

We do not split orders into separate deliveries. Orders will be dispatched as a single consignment. If an issue prevents the complete order from being dispatched together, we'll contact you to discuss the available options.

If DPD cannot complete your delivery, they will normally provide information about what happens next. Further delivery attempts may be made. If delivery cannot be completed after three attempts, the order will normally be returned to us. Additional charges may apply if the order needs to be redelivered.

Yes. Tracking details are provided once your order has been packed and the delivery label has been created. DPD may also send delivery updates by email or text, including an expected delivery window.

We do not accept returns of unwanted goods. This includes products that are no longer required, too many cartons being ordered, or an incorrect product being ordered. Faulty, damaged or incorrectly supplied goods are dealt with separately.

Someone may need to be available to receive your delivery. A signature or identification check may also be required for certain deliveries. Orders containing age-restricted products require an ID check on delivery.

Please contact us as soon as possible and within 14 days of delivery. Please provide your order number, the affected product code(s), details of the damage and photographs of the goods and packaging where possible. Please retain the packaging until the issue has been resolved.

Our standard delivery service is provided by DPD. Orders over £500 may be sent using a pallet network instead. If this applies to your order, we'll contact you beforehand.

Please contact us within 5 working days of delivery with your order number and details of the incorrect product. We may ask for photographs, product codes, delivery labels or other information to help us investigate.

If a product is faulty or defective, please contact us as soon as reasonably possible after the fault becomes apparent. Depending on the circumstances, we may repair or replace the product, provide replacement parts or offer a full or partial refund.

You can use information from our website to build your own content. We strongly advise you not to copy our descriptions, as this can affect your Google and SEO rankings.

Product images are provided for illustration. Colours may vary depending on your screen, and packaging or product specifications may occasionally differ from images shown.

Yes. Wholesale Direct supplies stock to Amazon sellers, including products that can be sent directly to a third party Amazon FBA prep provider. Sellers should always check Amazon's current category, brand, product safety and compliance requirements before purchasing stock for resale.

Where applicable, we can provide relevant product safety and compliance documentation to support Amazon listing requirements. If you require documentation for a particular product, please contact us with the product code before purchasing.

No. Unfortunately, at this time, we are unable to offer an FBA prep service. We will ship to any third party provider you choose.

Wholesale Direct supplies stock to online sellers, including eBay sellers. You should ensure that any products you purchase are suitable for your intended use and that you comply with the requirements that apply to your own listings and sales.

Wholesale Direct products are supplied in their original packaging unless otherwise stated. If you intend to remove or alter packaging before resale, it is your responsibility to ensure that the product remains compliant with all applicable safety, labelling and legal requirements.

Yes. We stock products from a selection of established Gem Imports brands including Hoot, Cooke & Miller, Zenso, Proplast and Kingdom, alongside a much wider range of wholesale products.

Wholesale Direct stocks a wide range of wholesale products, including toys, gifts and gadgets, kitchenware, homeware, electrical accessories, pet products, stationery, cleaning products, garden, DIY, automotive, health and beauty, medical supplies and seasonal products.

The carton quantity is shown on the relevant product page alongside the product information and price.

Yes. Customers purchasing age-restricted products must create a Wholesale Direct customer account. Guest checkout is not available for orders containing age-restricted products.

You must be able to provide valid identification when the order is delivered. The exact verification requirements may vary depending on the products ordered and the delivery requirements that apply.

If the required identification cannot be provided, the delivery may not be completed, and the age-restricted goods may not be handed over.

You can contact our Customer Service team by email or telephone. Email: customerservice@wholesaledirect.co.uk. Phone: 01226 664792

We aim to respond to email and contact form enquiries within 2 working days.

For product enquiries, include the product code where possible. For an existing order, include your order number. Providing your name, company name where applicable, order number or product code and details of your enquiry will help us deal with your query more quickly.

Our Customer Service team is available Monday to Friday: 8:30 am – 5:00 pm. We are closed on Saturdays, Sundays and UK bank holidays.

Wholesale Direct's offices, including customer service and warehousing, are in Barnsley, UK. Full address: 2 Athena Way, Hoyland, Barnsley, S74 0FQ, United Kingdom.